The Collision Clinic Repair Process

01

Address Damages from
Current Incident

  • Inspect vehicle with check-in sheet

    • Walk around​

    • Record mileage

    • Check dash lights

  • Record unrelated prior damages (estimate separately)

  • Customer signs check-in sheet

  • We provide a preliminary insurance estimate

  • Take photos

02

Customer Signs Repair
Authorization

  • A document authorizing the repairs based on the preliminary estimate must be signed by the customer

03

Temporary Transportation
is Arranged

  • If temporary transportation is needed, we help coordinate your rental with a local auto rental agency

  • Or, if you don't have someone to pick you up, we will take you to your home or business (local only)

04

Additional Evaluation

Inside the Shop

At this point, your vehicle is taken into the shop for detailed evaluation

  • Your vehicle is disassembled

  • Additional photos showing damages are taken

  • An original or supplemental repair estimate is prepared

07

Shop Repairs are

Initiated

  • Repaired area or replacement parts, if required, are painted and/or installed

  • The vehicle is reassembled

05

Provide Complete/
Supplemental Estimate

  • A complete estimate is provided to the customer and the insurance company, along with the new photos

  • Both the customer and the insurer are required to approve the complete estimate

08

Quality Control Check

  • We do an extensive quality control check ... matching the written estimate with the work performed

  • We photograph the work performed and the complete vehicle

06

Order Parts

  • If parts are required, they are ordered. The repair cannot be scheduled until all parts are received

  • Once all parts are received, the repair work will be scheduled and the customer will be advised of an approximate completion date

09

Customer Delivery

  • We call the customer and arrange for the vehicle to be picked up

  • We will provide a ride, if needed

  • Final arrangements for payment must be completed

  • We provide a written, limited warranty for the work we performed

  • The customer signs and acceptance document and drives off into the sunset

Need One Of Them? Give Us a Call Now!

Business Hours

Mon - Fri: 8 am - 5:30 pm

Closed Weekends

Contact Us

1649 Palma Dr., Unit A

Ventura, CA 93003

(805) 289-7701

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Raul Castellon, Owner

(805) 890-4869 cell

raul@thecollisionclinicvc.com

Veteran Owned

& Operated

© 2020 The Collision Clinic

Produced by Rich Sprague (805) 919-0171